Question
CGI
IN
Last activity: 24 Oct 2018 0:21 EDT
Query: SMA >Listener Management >Email : Total Email Processed is equal to "Request Count" column + "Error Count"?
We are using Pega 7.2.2
Query: SMA>Listener Management>Email : Total Email Processed is equal to "Request Count" column + "Error Count"?
Example: Email
Request Count = 100
Error Count = 10
Query 1: Email successfully processed is 100 - 10 = 90?
Query 2: Where can I see root cause for Error Count?
Thanks in Advance........
***Edited by Moderator Marissa to update platform capability tags***
EPAM Systems, Inc.
ES
Hi @RajasekharU0829,
Thanks for posting on PSC,
To answers your first question,
Request Count - The number of requests this listener has processed.
Last Request - The last time listener processing was requested.
Error Count - The number of errors in requests for this listener.
Last Error - The timestamp of the last error.
As per my knowledge, you would be able to see error stack in PegaRULES log, if not try checking Server logs.
Hope it answers your query, kindly notify if it does by marking this post as answered for larger Pega audience and tracking purposes.
Regards,
Asif
CGI
IN
Thanks Asif.
We have checked the Pega rules log file, not found any error stack.
Can you please confirm below example
Example: Email
Request Count = 100
Error Count = 10
1: Email successfully processed is 100 - 10 = 90?
2: Email failed in Processing is 10?
Pegasystems Inc.
US
I don't think the Request Count goes up if there is an error during processing (though it may depend on what exactly the error is?). In my experience, if the email listener fails to process an email, the error count goes up and not the request count.
Pegasystems Inc.
US
For 2) we don't store historical data about why an Email Listener's error count is going up. There should be an error in the logs when it occurs, but if not then enabling debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener may provide more information. If you're still not sure why the error count is increasing, I would recommend opening an SR for it to be looked into.
CGI
IN
We have enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener.
We are seeing so many Debug enters in log.
How can we co-relate "Error Count" and Error details in log file.
CGI
IN
We have enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener.
We are seeing so many Debug enters in log.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
How can we co-relate "Error Count" and Error details in log file
CGI
IN
We have enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener.
We are seeing so many Debug enters in log.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
How can we co-relate "Error Count" and Error details in log file
CGI
IN
We have enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener.
We are seeing so many Debug enters in log.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
We have enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener.
We are seeing so many Debug enters in log.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
How can we co-relate "Error Count" and Error details in log file
Thanks in Advance.........
Pegasystems Inc.
US
For scenario 1, does the email still process successfully?
For scenario 2, does the email fail to process? And does the listener continue to run, or did it stop?
My guess is that is the difference. In scenario 1, there was some non-fatal error, but we were able to continue processing and did. In scenario 2, some issue prevented the email from being processed and so the request count did not go up.
CGI
IN
Thanks Nick,
Scenario 1 and 2 are observation of support team to in Production. We are trying to identify the root cause.
Enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener. In Log it says Subject, Link or attachment issue.
We are trying to identify which email is failed and why?
If you have any suggestion, please let us know.
CGI
IN
Thanks Nick,
Scenario 1 and 2 are observation of support team to in Production. We are trying to identify the root cause.
Enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener. In Log it says Subject, Link or attachment issue.
We are trying to identify which email is failed and why?
If you have any suggestion, please let us know.
CGI
IN
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
Enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener. In Log it says Subject, Link or attachment issue.
We are trying to identify which email is failed and why?
If you have any suggestion, please let us know......
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
Enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener. In Log it says Subject, Link or attachment issue.
We are trying to identify which email is failed and why?
If you have any suggestion, please let us know......
Thanks Advance...........
Pegasystems Inc.
US
We are trying to identify which email is failed and why?
The debug output should tell you the subject and other data from emails that are processed. If one is throwing an error, you should be able to determine which.
If you're trying to find out which emails are increasing which count (request or error or both), I don't believe there is anything within Pega that will give you that data. An enhancement request would need to be entered for this to be considered for inclusion in a future release.
CGI
IN
Thanks......
Enabled debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener. In Log it says Subject, Link or attachment issue. No other data from emails.
CGI
IN
Can someone share details on below query
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Can someone share details on below query
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
Thanks in Advance..............
Pegasystems Inc.
US
The listener could encountered an error while polling (checking for new emails) even though new email (request) was not processed.
CGI
IN
Thanks for your response. Could you share the document or url for complete information.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Thanks for your response. Could you share the document or url for complete information.
Scenario 1: Both Request Count & Error Count is increased by 1. In which cases Request Count & Error Count is increased
Request Count = 1
Error Count = 1
Scenario 2: Request Count is not increased & Error Count is increased by 1. In which cases Error Count is increased
Request Count = 0
Error Count = 1
