Question
Citi
US
Last activity: 21 Jun 2023 6:51 EDT
pyProcessSLA not exist in Pega 8.7
pyProcessSLA Queue Processor removed in Pega 8.7 Version ? if yes what is using now and details
Accepted Solution
Updated: 21 Jun 2023 6:51 EDT
Pegasystems Inc.
GB
@PraveenK16718305 For better scalability, ease of use, and faster background processing, use job scheduler and queue processor rules instead of agents in scenarios that previously required agents, such as service-level agreements, sending daily emails, or queuing items.
The agents in the Pega-ProCom ruleset process email, service-level agreements, and assignments. The agents in this rule provide the following types of processing:
- Processing service-level agreements and escalation ( ServiceLevelEvents )
- Applying a flow action to assignments in bulk ( AgentBulkProcessing )
- Sending out email correspondence ( SendCorr )
- Checks whether starting flows references have been updated ( GenerateStartingFlows )
- Checking incoming email (deprecated) ( Email_CheckIncoming )
Please see the following for the most up-to-date documentation:
Background processes included with Pega Platform
Background processing best practices
@PraveenK16718305 For better scalability, ease of use, and faster background processing, use job scheduler and queue processor rules instead of agents in scenarios that previously required agents, such as service-level agreements, sending daily emails, or queuing items.
The agents in the Pega-ProCom ruleset process email, service-level agreements, and assignments. The agents in this rule provide the following types of processing:
- Processing service-level agreements and escalation ( ServiceLevelEvents )
- Applying a flow action to assignments in bulk ( AgentBulkProcessing )
- Sending out email correspondence ( SendCorr )
- Checks whether starting flows references have been updated ( GenerateStartingFlows )
- Checking incoming email (deprecated) ( Email_CheckIncoming )
Please see the following for the most up-to-date documentation:
Background processes included with Pega Platform
Background processing best practices
Using job schedulers and queue processors instead of agents