pyCaseWorker -- Portal not Working
Hi All,
We are using the PEGA 74 and with the UI-kit 11 in the application and whenever we are running the case worker portal its always giving null pointer exception.
Excpetion: pzSectionBody_1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL PYCWPORTALHEADER #20170926T012625.092 GMT java.lang.NullPointerException *
however if the UIKit version is change to 10 or below its working fine.
Can we get the HFIX for this following as we want to keep the latest UIKIt version for the application.
Screen shot attached from the design time where the following is also giving the error.
The Instance is the new PEGA 74 installed system.
Thanks
***Moderator Edit-Vidyaranjan: Updated SR details***
Accepted Solution
Optum
IN
Solution provided for this issue is to perform the following local-change: Revalidate and save the Data-Portal.pyCWPortalHeader section rule.
User accepted this solution.
Pegasystems Inc.
US
Hi gasharma
Please clarify - Is the issue only seen in developer portal or do you see the exception even when you launch the case worker portal?
As a diagnostic step, do a private checkout of pzAssemblePreProcess activity present in Rule-HTML-Section and let me know if the issue is resolved.
Thanks,
Bhuvana.
DXC
AU
The Following Activity "pzassemblepreprocess" is not showing in the Rule-HTML-Section Class and also could not find the following from the records tab also.
As old:pzassemblepreprocess also not work in the search.
Pegasystems Inc.
US
Hi
In 7.4, search using old: technique would not work any more. The activity would definitely exist.
Try to search from the Records explorer. Look for the activity pzAssemblePreProcess that is present in Rule-HTML-Section.
Pegasystems Inc.
US
Hi gasharma
Even though it is fixed after clearing the cache tables, that is not a good idea. You need to understand what caused the issue to begin with. Unless customers report these problem, we would not be able to find out what caused it. So, in the future, please do not clear cache tables because the evidence is then lost for Pega to investigate further.
DXC
AU
Hi Bhuvana
The following issue is coming again, the Case Worker portal is not loading properly.
Always need to run the pzAssemblePreprocess activity to make it run.
Thanks
Gaurav
Accepted Solution
Optum
IN
Solution provided for this issue is to perform the following local-change: Revalidate and save the Data-Portal.pyCWPortalHeader section rule.
User accepted this solution.