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Question

 Sujatha Yaganti (SujathaY6762)
National Australia Bank Ltd

National Australia Bank Ltd
IN
SujathaY6762 Member since 2021 1 post
National Australia Bank Ltd
Posted: Jan 6, 2022
Last activity: Feb 28, 2022
Posted: 6 Jan 2022 2:29 EST
Last activity: 28 Feb 2022 6:22 EST
Closed

pyAttachmentPage is not getting updated properly

Hi All,

 

I am sending inbound email and it is having 2 attachments ( .png image and .msg type attachment).

when case is created I can see only .png image and inbound email as attachments.It should have 3 attachments(image,.msg type attachment and original email).When I traced the listener,I observed that pyAttachmentPage is having only 2 AttachNames values.In email listener I cheked 'Save original email (in EML format)' and ' Embed data for inline images into HTML' checkboxes.

Can you please suggest me what can I do to get .msg type outlook item?

***Edited by Moderator: Pooja Gadige to add capability tags***
***Edited by Moderator Marissa to update Product***
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