Question
Macquarie
Macquarie
AU
Macquarie
Posted: Sep 26, 2023
Last activity: Sep 26, 2023
Last activity: 26 Sep 2023 5:53 EDT
Closed
pxCoveredCountOpen overridden when parent case is in lock
Steps to reproduce:
- Create Parent case and child case.
- When user open a parent case and acquire a lock on it.
- Then same user acquires a lock on child case as well and resolve the child case.
- Once the user resolved the child case, "Resolve" OOTB activity will try to update the parent case pxCoveredCountOpen and set the ticket "AllCoveredResolved".
- When the parent case is still in lock it holds old value of pxCoveredCountOpen (workpage) and user process the case it parent case will commit with the current work page properties (rollback the pxCoveredCountOpen set by child case).
***Edited by Moderator Rupashree to update Capability tags***
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