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Question

 Rajasekhar Reddy D (RajDevireddy)
Aaseya IT Services
Rajasekhar Reddy D
Aaseya IT Services
ZA
RajDevireddy Member since 2019 7 posts
Aaseya IT Services
Posted: Jun 11, 2021
Last activity: Jun 15, 2021
Posted: 11 Jun 2021 6:02 EDT
Last activity: 15 Jun 2021 2:09 EDT
Closed
Solved

pulse/space private posts are not being sent to user's email id

In spaces when user tags a person in private post then user does not get email notification but able to receive notification on bell icon.

I have gone through below link and verified that the pulseNotifications email account is configured and tested connectivity as well. still email notifications are not working. Please do suggests me if any one of you have faced similar kind of issue and solution for the same

https://community.pega.com/knowledgebase/articles/application-development/84/configuring-email-account-pulse-notifications

Thanks & Regards, Raja

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Pega Platform 8.4.1
Performance
Financial Services
Senior System Architect

Accepted Solution

Posted: 4 years ago
Posted: 15 Jun 2021 2:09 EDT
Rajasekhar Reddy D (RajDevireddy)
Aaseya IT Services
Rajasekhar Reddy D
Aaseya IT Services
ZA

When checked the logs it was showing error related to email client and smtp not exist.

Issue got resolved, Email account is taken from "CRMPulseNotifications" not from "PulseNotifications".

 

Thanks & Regards,

Raj

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