Proper Way to Implement a PegaSocial Group
Team,
I want to explore using a PegaSocial Group as a part of my main case, to house artifacts about the case. What would be the proper implementation of this? My thoughts would be to spin up a child case at the time of Parent Creation. This would allow the user to access the Social Group to interact with it. Please let me know your thoughts.
Pegasystems Inc.
GB
Your approach to use a PegaSocial Group as part of your main case by creating a child case at the time of parent case creation is a valid and effective strategy. This method allows users to interact with the Social Group and manage artifacts related to the case efficiently. By creating a child case you can model work that different parties perform follow different reporting options and manage work that is common to multiple case types. This setup ensures that the interactions and data related to the Social Group are organized and accessible within the case hierarchy.
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Best practices for managing interactions between parent and child Cases
Child cases > Create Case step
App Studio pro tips - Setting up and creating child cases