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Question

 Venkata Ananta Kiran Uppuluri (KiranU)
Tech Mahindra Ltd
Kiran U
Tech Mahindra Ltd
CA
KiranU Member since 2021 19 posts
Tech Mahindra Ltd
Posted: May 23, 2022
Last activity: May 23, 2022
Posted: 23 May 2022 12:41 EDT
Last activity: 23 May 2022 16:04 EDT
Closed

Pre upgrade checker for Pega 7.4 Customer service for Financial services

As per https://docs-previous.pega.com/pega-crm-update-guide/86/importing-legacy-pre-upgrade-checker-74-81-82 , we have installed and ran it in our application.

We are facing multiple challenges/issues with this legacy pre-upgrade checker . 1. Eventhough we have CSFS, we ran this legacy pre-ugrade checker on base CS Pega ootb application, but we see the result is poor.

With List of the Final rules which are overridden in application: more than 100+ rules

and 

List of the rules which are overridden in application : more than 200+ rules

2. If its Pega OOTB CS, why we get this health is Poor?

3. As its ootb Pega CS, will these be automatically fixed when we do the upgrade. And whats the expectation from our team ?

 

Any suggestions ?

***Edited by Moderator Marissa to change Content Type from Discussion to Question; added capability tags***
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Pega Customer Service for Financial Services 7.4
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