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Question

 Rachel Navarro (RachelN2)
QBE Insurance Group Ltd

QBE Insurance Group Ltd
PH
RachelN2 Member since 2017 3 posts
QBE Insurance Group Ltd
Posted: Oct 18, 2017
Last activity: Nov 2, 2017
Posted: 18 Oct 2017 4:24 EDT
Last activity: 2 Nov 2017 16:07 EDT
Closed

pickLoadBalancedWorkGroup doesn't return all operators with the specified work group value

Hi,

I have a requirement to get the operator with the least work in a work group. I have used the OOTB function pickLoadBalancedWorkGroup to implement this. However, it seems that it only looks at the default work group. The function doesn't consider the operators who have the specified work group in the work group list but not set as default.

Can anyone suggest how we can implement this so that it will take into consideration the operators who doesn't have the specified work group as a default but still has the work group in the list?

KR, Rachel

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Posted: 7 years ago
Posted: 18 Oct 2017 5:05 EDT
Veera Gangababu Gollapalli (Gangababu)
PEGA
Principal Technical Solutions Engineer
PEG
IN

Hi,

pickBalancedOperator function which is being used in pickLoadBalancedWorkGroup function have below piece of code to get the work group.

cpPreparedValues.add(workgroup);
if(iRequisiteSkillCount > 0)
sql.append("WHERE (s2.pxRequiredCount = "+iRequisiteSkillCount+" AND ops.pyWorkGroup={pyPBO.pyPreparedValues(1)} AND ops.pyOpAvailable='true') ");
else
  sql.append("WHERE (ops.pyWorkGroup={pyPBO.pyPreparedValues(1)} AND ops.pyOpAvailable='true') ");
 
In above mentioned code, Pega takes always first value of work group. That could be the reason it always gives Operator when there is one workgroup. Tweaking the code may help to achieve your requirement.
 
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Posted: 7 years ago
Posted: 18 Oct 2017 5:22 EDT
Rachel Navarro (RachelN2)
QBE Insurance Group Ltd

QBE Insurance Group Ltd
PH

Hi @Gangababu,

I would assume the work group list is in the blob of the operator data. Is there a way I can retrieve that?

Appreciate the help.

KR, Rachel

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