Hi,

We have a requirement to create one soap service which would create new cases. Now the call frequency would be 50k per hour. Which are the things we should try to handle such high call rate.

We have thought of increasing requestor pool for service package. We also thought of creating queuing the case creating to an agent after basic validation in the service activity to increase the response time.

Is there anything else we can do?

Thanks

Saikat