Question 36 Views Sunil Vinnakota (SunilVinnakota) Coforge Technical Architect Coforge IN View Profile Send Message SunilVinnakota Member since 2014 3 posts Coforge Posted: June 10, 2020 Last activity: June 10, 2020 Posted: 10 Jun 2020 6:36 EDT Last activity: 10 Jun 2020 9:41 EDT Closed PegaCall To Support Full Telephony and Simple Telephony Report Hi , There is a new requirement to implement different telephone capabilities using Pega call. Pega Call will be integrating with Cisco CTI platform Inbound call should allow Pega to have full call control and agent state management Outbound call should suppress those features and delegate call control and agent state management to different tool called Cisco Finesse. As part of initial analysis , have identified Default Device Telephony Capability data instance is created where configuration can be either Full Telephony or Simple Telephony. A decision tree "SelectTelephonyCapability" associated to it , where a logical condition can be defined to invoke respective telephone capability device Any suggestions or any documentation available to guide this implementation where we can have different config for Inbound and Outbound? Any help is appreciated.. Thanks ***Edited by Moderator Kayla to update Platform Capability tags**** Pega Call 126.96.36.199 Decision Management Solutions Consultant Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied! Moderation Team has archived post, learn more This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.