Question
Tech Mahindra
IN
Last activity: 16 Mar 2022 7:31 EDT
Pega Upgrade v 7.17 to 8 Issue
Hi Team,
We upgraded our pega application from 7.17 to 8.6.1
We are using the pxCaseMgrheader JS in our harness.
And when we are seeing content loaded in the screen only when we zoom out to 90% in the portal.
We are seeing We're sorry, but Pega7 doesn't work without JavaScript enabled. Please enable and refresh message in the console.
Could you please help us on this.
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
GB
@Nandhini.Mani can you provide some more details regarding how you are "..using the pxCaseMgrheader JS" in your harness?
Has this been used in a HTML fragment and privately checked out by the user? This type of error can occur if user forgot to include the script tag.
Can you try the local change provided in this existing Support article?
Could you please make sure javascript is enable on your browser before attempting to login?
See this link
https://support.google.com/adsense/answer/12654?hl=en
Also, what browser are you using (Chrome/Edge/Firefox or Safari)?
Tech Mahindra
IN
Even if i remove JS, screen is not loading.
Tried modifying browser settings as well.
Able to see the content in 90% only
Pegasystems Inc.
GB
@Nandhini.Mani could I ask that you log this as a support incident in My Support Portal?#
It sounds like this will need more in-depth technical analysis of log and browser network trace debugging.
Once you have logged the support ticket, please respond in this forum question to provide the incident ID so that we can help track the issue with you.