Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Rajesh Congola (RajeshC)
CMC Markets
Senior System Architect
CMC Markets
GB
RajeshC Member since 2009 12 posts
CMC Markets
Posted: Sep 3, 2020
Last activity: Sep 3, 2020
Posted: 3 Sep 2020 5:59 EDT
Last activity: 3 Sep 2020 9:42 EDT
Closed

Pega Upgrade from 7.3 to 8.4

Hello,

We are planning to upgrade from 7.4 to 8.4.

When downloading the media its mentioned that Customer Service 8.4 is dependent on Robotic Process Automation Application.

Currently we are using Customer Service and Sales Automation but no RPA functionality. 

1) Does Customer Service media include RPA as well or do we need to import RPA media as well, as a prerequisite.

2) Does Sales Automation (8.4) media include Customer Service (8.4) as well. If so, is it fine to only import media for Sales Automation as part of the Upgrade.

 

Thanks,

Rajesh.

***Edited by Moderator: Pallavi to update platform capability tags***  

 

 

 

To see attachments, please log in.
Pega Customer Service 8.4
Robotic Process Automation

Related content:

Related content has not currently been identified for this post.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice