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Question

 Ryan Nikko Prado (rnikkoprado)
QBE

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rnikkoprado Member since 2022 8 posts
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Posted: Jul 8, 2024
Last activity: Jul 8, 2024
Posted: 8 Jul 2024 3:07 EDT
Last activity: 8 Jul 2024 11:15 EDT
Solved

Pega Synchronization Server - Backwards Compatibility

Crowdsourcing, we have a packaged deployed in version 22.1.29 whilst the user's machine have version 22.1.32 robot runtime installed. When we tried to run the RDA bot, it throws an error "Unable to load Runtime2. Required version is older than installed version".

We have Pega Sync Server in place. Does adding the latest version in the product manifest solves this issue ?

***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Robotic Desktop Automation
Robotic Process Automation
Installation and Deployment

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Accepted Solution

Posted: 11 months ago
Updated: 11 months ago
Posted: 8 Jul 2024 10:30 EDT
Updated: 8 Jul 2024 11:15 EDT
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

@rnikkopradoSynch Server cannot downgrade to a version lower than the base version. Make sure that the version you install on your machines is the lowest version you wish to use. In this case, 32 is your base version. If 29 was your base version, then your machine could run packages created with either version.

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