Question
Swedbank AB
SE
Last activity: 2 Jun 2019 2:31 EDT
Pega SMA - Requestor Clipboard is displaying blank screen.
Pega SMA - Requestor Clipboard is displaying blank screen.
Issue - Clipboard is empty
Steps to Reproduce -
1. Navigate to Pega SMA
2. Click on Requestor management
3. Select Requestor name
4. Click on Clipboard
Pega Version - 7.2.2
prmbeans.properties file is correct i.e -
deny.DatabaseManagement.DatabaseConnectionDetails = false
deny.RequestorManagement.RequestorDetails = false
deny.RequestorManagement.Clipboard = false
***Edited by Moderator: Pallavi to update platform capability tags***
Swedbank AB
SE
Pega Version - 7.2.2
Pegasystems Inc.
FR
Hello,
It isn't ideal to check the clipboard with the SMA. Do you really have to use the SMA?
Swedbank AB
SE
Yes, as of now we need it .
Pegasystems Inc.
FR
ok, have you tried to double check your Pega log files when requesting those clipboard session details? Any error in there?
Swedbank AB
SE
There is an error -
mgmt.base.NodeRequestorMgt) ERROR - One or more properties could not be serialized during passivation and have therefore been lost. They will not be available on activation. Please ensure that all property data is Serializable
Pegasystems Inc.
FR
Well,
Are you sure this issue is associated with your operation on the SMA (do you have it every time)? This is a bit strange, is it a Production system?
Swedbank AB
SE
Sorry this is not related to SMA, there is no error in the log.
Pegasystems Inc.
IN
Hi,
If it is not related to SMA then please share the actual issue.Are you not getting values from designer studio?
Thanks,
Abhinav
Pegasystems Inc.
IN
Hi,
The reported behavior is reproducible in house and I have tried the below mentioned PDN link , its working fine for me.
https://community.pega.com/support/support-articles/no-clipboard-access-using-system-management-application-sma
Please make sure you are importing "prresources.jar" from correct version of pegadbinstall-classes.zip (XXXXX_PegaXXX -> archives -> pegadbinstall-classes.zip).
Thank You,
Nandita