We used to have PDM ( Print Distribution Manager) where when a case is resolved. It prints letter in the assigned printer. How it does is, it creates the letters as word document and stores in NAS. It creates an entry in the table with the file location, printer name and status as NEW.
In a windows VM we had PDM installed and running, which reads the table for any new entry, once its found it picks the file from the location and opens in word and prints to the printer. Updates the table back as DONE.
Pega has stopped the PDM Support. I just want to know if the PDM function can be done by Pega Robotics? I need this answer to get back to management to explore further.
***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question***