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Question

 Pawel Nowak (nowap)
PEGA
Director of TAM
Pegasystems Inc.
US
nowap Member since 2016 13 posts
PEGA
Posted: Aug 9, 2018
Last activity: Aug 13, 2018
Posted: 9 Aug 2018 13:56 EDT
Last activity: 13 Aug 2018 12:02 EDT
Closed

Pega Onboarding (CLM/KYC) - empty dashboard and case view

Hi,

Below PegaCLMFS report definition don't have "Report on descendant class instances" option selected:

1. TimelinessByJourneyType PegaCLMFS-Work PegaCLMFS:07-31-01
2. TimelinessByResolutionDay PegaCLMFS-Work PegaCLMFS:07-31-01
3. pyMyCasesReport PegaCLMFS-Work PegaCLMFS:07-31-01
4. CLMCasesByStage PegaCLMFS-Work PegaCLMFS:07-31-01

In my opinion it's a bug, an implementation/framework layer built on CLM Strategic Application doesn't show dashboard reports and and case views, as cases are saved to the implementation/framework workpool, not the workpool of the CLM Strategic Applicaiton. Can CLM team fix that? I did a local change in customer environment.

Best,

Pawel

***Edited by Moderator Marissa to update platform capability tags***

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