During our implementation we had an added need by our banking partner for reporting.  We were told that it could be done but would need to submit a ticket.  We submitted a ticket through Pega but they have directed us to the Pega collaboration instead.  What we need is as follows.

1) For Credit Bureau disputes received by email can we create queues to archive these in once complete or mark them when complete in anyway to show if resolved in Cardholder Favor or Not in Cardholders favor?

2) How can we data mine the volumes received for work queues by type (Billing Disputes and Credit Bureau disputes) as well as the in favor not in favor information in Pega?