When you created a new Template in Pega KM, the newly created Template will be listed under Configurations -> Templates. Please check if your created Templates is listed there.
Then when you create Content by clicking on 'New content' under Knowledge -> Content, you can click on the 'Templates' icon inside the Content field (Rich Text Editor). Your created new Template should be in the list. You can select it.
I tried it on my system and it worked Ok.
Posted: 2 years ago
Posted: 23 Jul 2020 20:37 EDT
Susan Liu (SusanLiu_GCS)
Senior Principal Engineer, Technical Support, Runtime Engine