Question Mohammed Dawood (MohammedD6575) Bayport Financial Services 2010 Ltd Bayport Financial Services 2010 Ltd ZA View Profile MohammedD6575 Member since 2019 1 post Bayport Financial Services 2010 Ltd Posted: Sep 19, 2023 Last activity: Sep 19, 2023 Posted: 19 Sep 2023 8:39 EDT Last activity: 19 Sep 2023 8:39 EDT Pega initiated whatsapp chat to customer Report View translated message Hi, Pega digital messaging presents itself as a customer initiated channel with escelation to an agent/csr. We require that the agent have the ability to open the chat panel on pega and initiate a chat with the customer. how would we go a bout achieving in leveraging the current integration with pega and not customising the platform. regards MD Pega Customer Service 8.8 Chat and Messaging Conversational Channels Financial Services Business Architect Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!