Question
United Health Group
US
Last activity: 26 Aug 2020 13:16 EDT
Pega Express on 7.4
All,
We're running Pega Express on 7.4.
When Adding Users to a newly created Application, it attempts to send out Correspondence. We need the system to send out an Email.
Here's what we are experiencing:
Activity: PegaAccel-Task-BuildApplication.pzCreateOperatorAndSendEmail Pega-ProcessArchitect:07-10-35
Being Called:
Activity: Work-.SendSimpleEmail Pega-ProcessEngine:07-10-35
which calls: Work-.CorrSend Pega-ProcessEngine:07-10-01
Not Being Called:
Activity: Work-.SendSimpleEmail Pega-ProCom:07-10-01
which calls: @baseclass.SendEmailNotification Pega-IntegrationEngine:07-10-35
How can we get Pega Express to call the SendEmailNotification Activity?
Thanks,
Rolando
PEG
GB
The Work-.CorrSend activity should be able to send email. Could you clarify why you need specifically to use SendEmailNotification Activity?
If indeed there is no other way than to use SendEmailNotification activity, then I believe your blocker is that all these rules are final so you can't overwrite them.
At this stage, check with UI designer if you can change the activity pzCreateOperatorAndSendEmail (presumably called from a control in a section) to a different custom activity which will meet your needs.
Hopefully the section won't be final.
United Health Group
US
Xavier,
Thanks for responding:
This Activity performs:
This Activity fails on step 11. But when I do a private edit and move step 15 above step 11, no email is sent.
However, if I add a step 13, which is called before step 14 and 18, the email is sent without issue - see the Activity below.
Here's the SendEmailNotification that is being called which works:
Here's the SendSimpleEmail that is called and doesn't work:
this performs:
Xavier,
Thanks for responding:
This Activity performs:
This Activity fails on step 11. But when I do a private edit and move step 15 above step 11, no email is sent.
However, if I add a step 13, which is called before step 14 and 18, the email is sent without issue - see the Activity below.
Here's the SendEmailNotification that is being called which works:
Here's the SendSimpleEmail that is called and doesn't work:
this performs:
CorrSend does not work.
If we could call this SendSimpleEmail in this Ruleset, then it would call SendEmailNotification which works.
Here's my ruleset stack:
If Pega-ProcCom were above Pega-ProcessEngine, this would work.
Pegasystems Inc.
IN
Before loading the UI for sending email, we run D_pzSMTPConnectivity data page in the background(in pzBuildApplicationDefaults activity) to check if the Default email account is configured. This Data page takes more than 10 secs to execute, so in step 11 of pzCreateOperatorAndSendEmail, we wait for 10secs and fail if the call takes more than 10 secs. We dont send the email if the email account is not configured or if the data page loading takes more time.
Could you private edit pzCreateOperatorAndSendEmail and increase the wait time in step 11 and see if the issue is with data page load.