Question
United Health Group
US
Last activity: 26 Aug 2020 13:16 EDT
Pega Express 731 - Set Case Status drop down not working/displaying values
In Pega Express and clicking on a Step, the "Set case status" drop-down does not display any statuses. This works in Designer Studio but not in Pega Express for the same Case/Stage/Step.
However, this works in Pega Express 7.4.
I've attached a screen shot.
Ideas?
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
IN
When I checked 731 reference system, i can see that the statuses are shown as expected. Can you check if "pyAvailableWorkStatus" report definition is overridden at your end? This RD is the source for D_pygetAvailableWorkStatuses data page that is used to show the list of statuses
United Health Group
US
I ran Tracer and here are my notes:
There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out.
RULE-OBJ-REPORT-DEFINITION RULE-OBJ-FIELDVALUE PYAVAILABLEWORKSTATUS #20150630T135150.904 GMT
Report: Rule-Obj-FieldValue.pyAvailableWorkStatus Pega-ProcessArchitect:07-10-19
pxRDBError There was a problem performing a database query: There was a problem getting a list: code: 0 SQLState:
HY008 Message: The query has timed out. DatabaseException caused by prior exception: com.microsoft.sqlserver.jdbc.SQLServerException:
The query has timed out. | SQL Code: 0 | SQL State: HY008
Code-Pega-List)Retrieving the report data exceeded the limit of '30' seconds.
Please try making the report more specific by further limiting which rows to include.
United Health Group
US
I can run this report manually and it works....i.e....it returns data in seconds:
Report: Rule-Obj-FieldValue.pyAvailableWorkStatus Pega-ProcessArchitect:07-10-19
This only times-out when using PegaExpress....we've created several Applications in PegaExpress and they all have the same issue.
Not sure what the next step is so I'll be creating an SR.
Thanks for your help.....