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 Samuel Kucik (SamuelK8046) Accenture Technology Solutions-Slovakia SRO
Accenture Technology Solutions-Slovakia SRO
SK
SamuelK8046 Member since 2018 1 post
Accenture Technology Solutions-Slovakia SRO
Posted: Apr 18, 2018
Last activity: Aug 26, 2020
Posted: 18 Apr 2018 6:13 EDT
Last activity: 26 Aug 2020 13:16 EDT
This content references Pega Express in regards to App Studio. The Pega Express product was renamed “App Studio” starting in v8.
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Pega Customer Service training cannot switch to Pega Express

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Hi,

I'm doing the Pega Customer Service Foundation course, using the virtual machine provided in the same course. In the Configuring a Service Case exercise, I need to login to Pega Express, using the CSExpressAdmin@MyCSApp as a login. The exercise says, that this will take me to Pega Express. However this user always logs in to Pega Customer Service and I cannot for some reason switch to Pega Express as seen in the screenshot. Can you help me figure this out? Thanks

Edit: I attached a wrong screenshot.

***Edited by Moderator Marissa to move from Support Community to Pega Academy***

Pega Platform 7.1.1 App Studio
Posted: 4 years ago
Updated: 4 years ago
Posted: 22 Oct 2018 9:36 EDT
Updated: 22 Oct 2018 9:35 EDT
Raghav Bedisa (VijayRaghavRao) PEGA Senior Manager, Technical Support
Pegasystems Inc.
IN
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We usually have double arrows icon lower end of the left side of the screen. which is used to switch to Pega Express
Posted: 4 years ago
Posted: 22 Oct 2018 13:13 EDT
Tom Hardy (TomHardy) PEGA Senior Manager, Curriculum Development, Customer Service & Sales Automation
Pegasystems Inc.
US
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If you give me a screenshot of the whole browser window I can confirm,  but if you are logged in as CSExpressAdmin,  that user logs into the Pega Customer Service flavor of Pega Express,  so you should be ok.

We'd prefer it if you saw us at our best.

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