Pega CTI Integration to Genesys with Tenant ID
This question is for people who have experience with setting up CTI to Genesys T-Server.
When setting up the connection, we have to enter Tenant ID and password. The Genesys engineers are not clear how to set up the right user security in Genesys for the connection.
The questions are:
1. Is Tenant ID required?
2. What security access in Genesys should it have?