Dear All, I have a question about Pega Call, I have issue that some CSR get unexpected stop monitoring. I just wondering is there any configuration in Pega that could doing stop monitoring. Here is i attached some JTAPI log that mention it :

2022-01-17 14:02:53,210 [      GetEventThread] (sapi.tsapiInterface.TSInvokeID) INFO    - Handling INVOKE ID 39017 for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [      GetEventThread] (sapi.tsapiInterface.TSInvokeID) INFO    - DONE handling INVOKE ID 39017 for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - Recreating deleted device TSDevice[28267]@ad48be5
2022-01-17 14:02:53,210 [     default task-69] (      impl.core.TSProviderImpl) INFO    - NOTICE: devHash.put() replaced TSDevice[28267]@2b486b65 for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - TSDevice state transition: Deleted -> Active, device TSDevice[28267]@ad48be5
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - Device 28267 (object= TSDevice[28267]@ad48be5) being re-added for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - stopMonitorForThisDevice: Device TSDevice[28267]@ad48be5 about to consider DevMon stop (xref=0 mcvdxref=0), for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - Device TSDevice[28267]@ad48be5 being deleted for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - stopMonitorForThisDevice: Device TSDevice[28267]@ad48be5 about to consider DevMon stop (xref=0 mcvdxref=0), for TSProvider[#21]@4dff60e9
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - TSDevice state transition: Active -> BeingDeleted, device TSDevice[28267]@ad48be5
2022-01-17 14:02:53,210 [     default task-69] (      impl.core.TSProviderImpl) INFO    - NOTICE: devHash.remove() expected, found and removed TSDevice[28267]@ad48be5 by device name(s) [28267]
2022-01-17 14:02:53,210 [     default task-69] (            impl.core.TSDevice) INFO    - TSDevice state transition: BeingDeleted -> Deleted, device TSDevice[28267]@ad48be5
2022-01-17 14:02:53,210 [     default task-69] (             impl.core.TSAgent) INFO    - Agent object=TSAgent[TSAgentKey(28267,null,73979)]@2ba9baa8being deleted for TSProvider[#21]@4dff60e9

Thanks Bachtiar