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BatuhanAlkin Member since 2020 18 posts
Vodafone Turkey
Posted: Jul 25, 2021
Last activity: Jul 26, 2021
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Pega CRM Notification & Chart questions

Hi, 

I have 2 question about the features of Pega. Can I do the reporting chart for dasboard for example how many calls an agent accept and reject is it possible the monitor it on a char?

At also are there any possibility for when an agent didn't check the notification for a while can i set up a reminder for uncheck notifications? 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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