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 Zekeriya Batuhan Alkın (BatuhanAlkin) Vodafone Turkey Senior System Architect
Vodafone Turkey
TR
BatuhanAlkin Member since 2020 18 posts
Vodafone Turkey
Posted: July 25, 2021
Last activity: July 26, 2021
Posted: 25 Jul 2021 16:36 EDT
Last activity: 26 Jul 2021 6:54 EDT
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Pega CRM Notification & Chart questions

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Hi, 

I have 2 question about the features of Pega. Can I do the reporting chart for dasboard for example how many calls an agent accept and reject is it possible the monitor it on a char?

At also are there any possibility for when an agent didn't check the notification for a while can i set up a reminder for uncheck notifications? 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service Reporting

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