Pega Certifications not showing in my Profile
Dear Team,
I have 3 Certifications from Pega. But after profile merging none of my certifications are showing in My Profile , I can only see the Badges .
Under Pearson Vue i can see all the certifications and exam history .
Can anyone please help me out, i have simply getting fed-up raising tickets regarding the same.
I have attached all the exam certificates .
REQ-583544
Pegasystems Inc.
US
@ArnabD543 Hi Arnab, I confirmed your certifications listed under your email address on Pearson VUE. I see all three certifications displayed on your Pega account with the same email address from Pearson VUE.
As noted in our FAQs, it can take up to five (5) business days for certifications to display in merged accounts. I see your accounts merged on 24 November 2021.
Everything seems to be in order
Updated: 21 Dec 2022 11:32 EST
JPMorgan Chase & Company
US
@eddie.jm Hi Eddie
Am also facing the same issue. I can see my certifications in Pearson vue but not able to see any of my certifications in PDN. I have registered to Pearson with my email ID [Confidential data removed] and I have finished my CSA and CSSA on oct 18th 2013 and june 20th 2014 respectively with registration Ids [Confidential data removed] (CSA) and [Confidential data removed] (CSSA). Can you please help me in getting my certifications back on PDN.
Thank You!!
Pegasystems Inc.
US
@PrathimaD5884 Hi Prathima, the gmail email address is not associated with your Pega account. See our FAQs for how to manage your Pega account.
Updated: 21 Dec 2022 11:33 EST
JPMorgan Chase & Company
US
@eddie.jm Hi Eddie
Thank you so much for your reply. I used to verify my certifications with my gmail id [Confidential data removed] only. I dont understand how my gmail ID is not associated to my pega account. Is there any way to find which email ID is associated to my pega account?
Pegasystems Inc.
GB
@PrathimaD5884 I believe your primary email is the JPMorgan company one as that is how affiliations are recommended.
If you need further help with this I suggest that you email [email protected] as that team will be able to discuss this with tou further. They will be able to correct your primary email if required.
Pegasystems Inc.
US
@PrathimaD5884 Hi Prathima, it is easy to add the gmail account as an alternate email to your primary JPMChase account. Follow the steps here. See the section My Settings, then the question Is it possible to have more than one email address.
After you assocaite the gmail address with your Pega account, the certifications will display.
JPMorgan Chase & Company
US
@eddie.jm Hi Eddie
I have added my gmail as an additional email and my chase email as aprimary email. Still my certifications are not reflecting on PDN. will it take some time to reflect on PDN?
Pegasystems Inc.
US
@PrathimaD5884 Yes, it can take some time to sync. Let me check
Pegasystems Inc.
US
@PrathimaD5884 All Done! I see your certs on your profile now
Updated: 21 Dec 2022 11:33 EST
Tcs
IN
@eddie.jm Hi Eddie,
i have finished CSA exam on December 3rd I have registered to Pearson with my email ID [Confidential data removed] and my regustration id is [Confidential data removed]
its been more than 15days and in my certifcations its showing empty.Can you please help me in getting my certification back on PDN.
Thanks,
Sasidhar
Pegasystems Inc.
US
@SasidharT16706137 Hi Sasidhar, I see the CSA certificate displayed on your Pega account profile.
Updated: 19 Dec 2022 10:21 EST
Cognizant Technology
IN
Hi Team,
i am Talat Muskan Fatima i had written pega CSA exam on 04/12/22 and i passed my pega csa exam and its been a week but till it was not updated in my pega account so, please update my certification in pega website.
And my Pearsonvue and Pega account(@TalatM42) ids is also same but still it is not updated yet.
Pegasystems Inc.
US
@TalatM42 Hi Talat, we apologize for the inconvenience. We are seeing issues with badges and we are working to resolve these issues ASAP. I triggered an update on your account and I see the CSA certification badge displays as expected.
p.s. Congratulations on the cert :)
Infosys
IN
@eddie.jm Hi Eddie, Since there is an existing issue with badges, will you be able to run an update on my account as well? I have also completed CSA certification and it is not reflecting in my account (both pega account & pearsonvue login email ids are the same).
Thanks,
Rajesh.
Pegasystems Inc.
US
@Rajesh_EA Hi Rajesh, I see you cleared the CSA exam on 17th December. It can take up to five business days for the certificate to display on your Pega account profile.
Updated: 19 Dec 2022 10:21 EST
Cognizant
IN
Hi @TalatM42
If you have used same mail id https://home.pearsonvue.com/Clients/Pegasystems.aspx and https://www.pega.com/ in both accounts, in that case Wait for couple days your certificate will reflect into your account maximum by this weekend don't Worry.
In case you are not receive the certificate write a mail to support team [email protected] or
https://academy.pega.com/pega-account-and-profile-faqs?
Hi Moderator Team
Please can you look into issue ?
@MarijeSchillern @MarissaRogers
I hope this will help you,
Thanks,
Ashok
Pegasystems Inc.
US
I have moved your inquiry into this thread on the same subject.
@eddie.jm could you look into this please? It may still be too soon since it was only about 2 weeks ago.
Thank you!
Cognizant
IN
Hi Moderator Team @MarissaRogers @eddie.jm
Any updates on the my colleague PCSA certification please let us know. She has completed on 04-Dec-2022 @TalatM42
Thanks,
Ashok
Capgemini US
US
Hello Team,
I wrote Pega PCBAv8.7 on this month's 17th, Saturday at 5 am. However, I am still awaiting the certification copy on Pega Academy. I can only see my scorecard right now. Can you please help me expedite receiving the certification copy.
My Pearson VUE and PDN email address:
My contact:
Thanks,
Vaibhav
***Edited by Moderator Marissa to remove proprietary information***
Pegasystems Inc.
US
@VaibhavD3116 Hi Vaibhav, as noted on the score report you received from Pearson VUE and if our FAQs for how to manage your Pega account, it can take up to five (5) business days for the certificate to display on your Pega account profile.
Pegasystems Inc.
US
@VaibhavD3116 Here is a link to our FAQ on certifications
Updated: 22 Dec 2022 8:09 EST
Cognizant
IN
Dear Team,
I have done my certification on 10th november PEGA CSA but the certification is not showing in my pega account. Could you please check and revert asap.
My pearsonvue and PEGA account: (@vinnakota3169) Id is also same but it is still not updated.
Regards,
Vinnakota Modini
Cognizant
IN
Hi Team
My request is asked on week ago ,but still I didn't get my certification .May I know when I will get my certificate
Thank you
Updated: 22 Dec 2022 8:09 EST
Pegasystems Inc.
GB
@vinnakotam3169 we put up a warning banner on the PSC : "We are experiencing delays in processing badges for certifications on Pega profiles. We are working to resolve the issue. We apologize for the inconvenience."
IN
I have complete my CSA certification on month of july till now I am unable to view or download my certificate in the portal. i have done all the possible ways. I have done research in FAQ's but i am unable to download.please help me out to find out. i need this certification urgent. Give me the path to download.
Pegasystems Inc.
US
@MallikarjunA16706763 Hi Mallikarjun,
There was an issue syncing your account. I see the CSA badge displayed on your profile now. We apologize for the inconvenience.
If this resolved your issue, mark this as the accepted solution.
thanks, eddie
Updated: 27 Dec 2022 10:48 EST
Areteans
GB
Hi,
I have completed my CSA certification. However, even after waiting for a long time, I am not able to view my certificate. How could I get my certificate?
I have tried verifying my certificate but it does not work.
Reached out to India customer service team and they asked me to drop an email. Which did not work as well.
Please help me here.
Regards,
Sampath Anishetty.
Pegasystems Inc.
US
@SampathA1106 @MallikarjunA16706763
The issue we were experiencing last week regarding certifications not displaying in your profile was resolved.
Are your email addresses the same for your Pega Community accounts that you used for your certification exam?
If they are and you are still not seeing your badges, please contact CDPSupport.
Thank you,
Accepted Solution
Updated: 20 Feb 2023 7:48 EST
Pegasystems Inc.
US
@SampathA1106 Hi Sampath,
There was an issue syncing your account. I see the CSA badge displayed on your profile now. We apologize for the inconvenience.
If this resolved your issue, mark this as the accepted solution.
thanks, eddie
Areteans
GB
@eddie.jm - Hi Eddie,
Thanks for the support. Yes, Now I am able to see my certification information under my profile. however, could you please help me how to download the soft copy of my certification?
it would be of great help.
Thank you.
Pegasystems Inc.
GB
@SampathA1106 do the FAQ pages not help you with the steps to download the certificate?
Capgemini
IN
@eddie.jm Hi Eddie,
I cleared my PEGA CSSA 8.7 exam on 8th Feb, it's been more than a week waiting for the certificate.
I had raised a ticket also regarding this issue to the support team but, still I didn't recieved any response.
Can u please help me .
Regards
Kaushal
Link Group
IN
Hi @eddie.jm ,
I have completed my PEGA CSSA 8.7 Certification on 26th Feb 2023, it's more than 8 business days now, still the certification badge is not reflected in my pega profile. I have raised a ticket for this but still no response.
Could you please help me in this.
Pearson Vue ID - ShubhamS0345
Regards,
Shubham