Question
Sunrise
PT
Last activity: 25 Jul 2023 7:40 EDT
Pega CDH not sending email: how to have monitoring email and alerts
Hello everyone,
I am totally new in Pega world.
My company is using Pega CDH to send request to a tool called UCCP that then send the email and send back to Pega the information that the email was sent.
Somehow, UCCP did not send the notification so our abandoned cart was triggered several times to the same clients that day.
Some other day we didn't send the abandoned cart email for 5 days because we didn't receive the leads from the website.
I am wondering: How can I have automatized emails to check the sends per day and notifications sent to my email everytime 0 emails are sent or somehow the trigger fails?
I've worked with Salesforce Marketing Cloud and we defines an email to be notified in case of failing in the automation setup.
Thank you for your help
Nadine