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Question

 Paramesh Ande (ParameshA2835)
Rabobank Australia
Paramesh Ande
Rabobank Australia
AU
ParameshA2835 Member since 2021 4 posts
Rabobank Australia
Posted: Jul 6, 2023
Last activity: Jul 7, 2023
Posted: 6 Jul 2023 22:05 EDT
Last activity: 7 Jul 2023 8:27 EDT
Closed

Pega Call with Geneysis

For implementation of Full telephony (answering calls from Pega portal without having to switch to another application)with Genesys , do we need Genesys connect? Or can we make use of the softphone from Pega CS.

Also are there any additional advantages of using webservice based call link over  SDK  based.

 

 

 

***Edited by Moderator Marije to add Capability tags***
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Pega Customer Service for Financial Services 8.8
Agent Desktop
Telephony
Data Integration
Partners and Integrations
Lead System Architect

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