Question
Tekclansolutions
IN
Last activity: 7 Jul 2023 7:56 EDT
Pega 8.6- Hotfix Installation Issue
Hi Team,
We got a zip "DL-23562_INC-213XX3.zip" file from INC-213XX3 request
While installing Hotfix we are getting below mentioned error message. PFA
Error: Signature verification failed for DL-23562_INC-213XX3.zip: Failed to verify signatures: validity check failed.
Accepted Solution
Updated: 7 Jul 2023 7:56 EDT
Pegasystems Inc.
GB
@Pavithrap6088 you were sent HFIX-85984 in INC-213323. It was given to you for Healthcare Industry Foundation Product version 8.6.0.
Please make sure you are installing it on the same platform version it was developed for.
Also you were sent it 3rd May. It seems you are only installing it now?
It's possible that root certificate expired for the DL file received before 25th May 2023.
There was a change in signing certificate used to sign hotfixes on May 25th and hence the DLs provided earlier are failing with this error.
More details are available under article ‘Verifying the authenticity of the Pega certificate’
If you need help please open a support ticket on the MSP.
If you decide to do that, please provide the full INC reference here so that we can help track this.
Once you request a new Hotfix via the MSP. (Request a Support Service -Existing HFIX) please test the install and then come back here and mark 'Accept Solution' if I answered your question.