Posted: Aug 25, 2022
Last activity: Aug 25, 2022
Last activity: 25 Aug 2022 11:38 EDT
Pega 8.3 will use native Amazon Connect widget or Pega UI
Can someone please answer to the question below?
Pega 8.3 will use native Amazon Connect widget or Pega UI.
- Amazon Connect Widget is used only for UI ?
- Can Pega make use of Amazon Connect API and render the UI ?
- Amazon Connect CCP will be loaded in Iframe ?
- Stream API will be loaded in order to initialize Amazon Conect CCP ?
- Can we use API to send back data to AWS Connect (UpdateContactAttributes API)?
***Edited by Moderator Marije to add Capability tags***