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Question

 Dinesh Kumar Sundaravadivelu (DSundaravadivelu)
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Dinesh Kumar Sundaravadivelu
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US
DSundaravadivelu Member since 2010 18 posts
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Posted: Aug 25, 2022
Last activity: Aug 25, 2022
Posted: 25 Aug 2022 11:35 EDT
Last activity: 25 Aug 2022 11:38 EDT
Closed

Pega 8.3 will use native Amazon Connect widget or Pega UI

Can someone please answer  to the question below?

 

Pega 8.3 will use native Amazon Connect widget or Pega UI.

  • Amazon Connect Widget is used only for UI ?
  • Can Pega make use of Amazon Connect API and render the UI ?
  • Amazon Connect CCP will be loaded in Iframe ?
  • Stream API will be loaded in order to initialize Amazon Conect CCP ?
  • Can we use API to send back data to AWS Connect (UpdateContactAttributes API)?

***Edited by Moderator Marije to add Capability tags***
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Pega Call 8.3
Agent Desktop
Voice AI
Conversational Channels
Partners and Integrations
DX API
Financial Services
Senior System Architect

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