PartyAddOperator not setting the Participant type
Hello,
I'm using the PartyAddOperator activity to set the value of a participant defined in the Settings of the case. It works partially because the operator is indeed part of the participants, but the participant type is not set. Instead, in the participants list I see "--" whereas I should see my participant type name. See screenshots (there are two participants because I use the same method to set two different participants (Owner and Analyst).
Is it a bug or am I missing something?
Thank you!
***Moderator Edit-Vidyaranjan: Updated SR details***
Accepted Solution
Pegasystems Inc.
FR
Hello,
I modified the PartyAddOperator and I added a line to set .pyPartyLabel to param.role and now it works.
Not sure if it's a bug or something but definitely the activity should be corrected.
Cheers,
Alex
Pegasystems Inc.
US
Which Pega version your application is on?
OOTB "PartyAddOperator" activity can add a work party by specifying two parameters: Operator id and party role.
Which Pega version your application is on?
OOTB "PartyAddOperator" activity can add a work party by specifying two parameters: Operator id and party role.
Can you run tracer on OOTB "PartyAddOperator" activity and check if party role is set successfully? Does step 5 (property-set) run?
Accepted Solution
Pegasystems Inc.
FR
Hello,
I modified the PartyAddOperator and I added a line to set .pyPartyLabel to param.role and now it works.
Not sure if it's a bug or something but definitely the activity should be corrected.
Cheers,
Alex
Pegasystems Inc.
US
Hi @Alex C,
Please open a Support Request regarding this and mention this PSC post in your SR. Then let us know the SR ID so that we may track it for you.
Thank you!