Question
Wells Fargo
IN
Last activity: 22 Feb 2024 7:03 EST
org.apache.kafka.common.errors.TimeoutException Error in logs
Hi
We are getting the below error in logs.
ERROR - Unable to calculate Kafka lag for icmp.documentnotify.communitybank, environment statenull org.apache.kafka.common.errors.TimeoutException: Failed to get offsets by times in 5000ms
Any idea how to fix this?
***Edited by Moderator marije to add Case***
Accepted Solution
Updated: 29 Feb 2024 8:51 EST
Pegasystems Inc.
GB
@SandeepN5021 @ChenN16618685 please take a look at the full logs as this snippet is not sufficient.
What troubleshooting have you carried out so far?
You might be experiencing a timeout issue due to network latency or Kafka being overloaded.
You can try adjusting the Kafka client properties. Specifically, you can increase the number of retries and the time between retries. For example, you can set retries=20 and retry.backoff.ms=200. This will allow the client to retry the operation in case of a timeout, potentially avoiding the error.
Also check stream nodes in the cluster are in the same region as other nodes in the cluster.
Please log a support issue via the MSP and provide the INC id here so that we can help track it.
CHINA CITIC BANK INTERNATIONAL LIMITED
CN
@SandeepN5021 do you fix this ?if yes ,may I know how to fix this?
Maantic Inc
US
@ChenN16618685 having the same issue, created pega SR research going on.
Pegasystems Inc.
GB
@JohnPaulRaja,C I am unable to find your INC - can you please provide it here?
Accepted Solution
Updated: 29 Feb 2024 8:51 EST
Pegasystems Inc.
GB
@SandeepN5021 @ChenN16618685 please take a look at the full logs as this snippet is not sufficient.
What troubleshooting have you carried out so far?
You might be experiencing a timeout issue due to network latency or Kafka being overloaded.
You can try adjusting the Kafka client properties. Specifically, you can increase the number of retries and the time between retries. For example, you can set retries=20 and retry.backoff.ms=200. This will allow the client to retry the operation in case of a timeout, potentially avoiding the error.
Also check stream nodes in the cluster are in the same region as other nodes in the cluster.
Please log a support issue via the MSP and provide the INC id here so that we can help track it.