Hi All,

Can two user update the same care without losing their data?

Scenario

User 1 User 2

Form A Form B

User 1 in Form A: say Field Name = John, now user 1 submits the case and moved to Form B

User 2 is however present in Form A with field Name = Max, now when user 2 submits the assignment, he is getting OOTB Refresh button with a message.

Requirement: To save(update) the data from User 2 as well. Name = Max, when clicked on Refresh button

Also, if we can popup a message in User 2 screen when case is ever updated along with refresh button.

(Data in the form should not be lost on click of OOTB refresh button.)

PS: We have optimistic locking enabled.

Please do the needful!

Thanks in Advance!