We have implemented the SSO login features based on the Pega 8.5 new offering for individual application URLs, so that user can use specific applications URLs to launch them in different tabs and work in multiple applications side by side.
As part of this implementation we found an issue that when user is working on a case in one application and try to open another application in another tab, that case is opening in review mode and this seems to be annoying for users as they donot want case to become open from other applications.
We found that this feature is due to some High availability functinality of Pega. Pega community article says that this can be switched off using the high availability landing page or by using DSS "prconfig/session/ha/crash/recordworkinprogress/default". Our environment is on Pega cloud and opening the DSS "prconfig/session/ha/crash/recordworkinprogress/default" we found that the same has been overridden in prconfig.xml file, so we are not able to modify that.
If anybody else has faced this issue and know about any solution, please let us know.