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Question

 Arvind Balakrishnan (Arvind)
BNYMellon Technology

BNYMellon Technology
IN
Arvind Member since 2013 68 posts
BNYMellon Technology
Posted: Sep 16, 2016
Last activity: Dec 13, 2016
Posted: 16 Sep 2016 1:04 EDT
Last activity: 13 Dec 2016 10:39 EST
Closed
Solved

OOB AttachAFile in section pyCaseAttachments Not attaching File

The Add option in Section pyCaseAttachments is not attaching files but works for URL. When traced its because Param.hiddenFilePath is spaces.

pxRequestor.pyFileUpload : file://web:/StaticContent/global/ServiceExport/nullfile://web:/StaticContent/global/ServiceExport/test - 1.txt

This is happening in our application. In Other applications its working fine. We compared the tracer outputs of both and the difference is Param.hiddenFilePath. Any help on why the Param.hiddenFilePath is spaces and ultimately resolving this issue???

Attaching all req screenshots

Thanks

Arvind B

***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option; updated Category***

***19/10/16: Updated by moderator: Lochan to add SR details***

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Low-Code App Development
User Experience
Support Case Created

Accepted Solution

Posted: 8 years ago
Posted: 13 Dec 2016 10:39 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

Upon reviewing the corresponding SR, we see that it has been resolved. SA-30534 was created as a result of the investigation. Please reference that if you have the same question.

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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Posted: 8 years ago
Posted: 17 Sep 2016 1:40 EDT
Evita Lobo (loboe) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Arvind,

Thank you for posting the question.

Could you specify the version of Pega that you are using?

Thank you.
 

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Posted: 8 years ago
Posted: 22 Sep 2016 6:48 EDT
Arvind Balakrishnan (Arvind)
BNYMellon Technology

BNYMellon Technology
IN

Hi Evita

Drag-Drop is working fine.

I tried to watch "pxRequestor.pyFileUpload" .. below is set as soon as OK is clicked after selecting the file through browse ...
OldValue   undefined  
CurrentValue   file://web:/StaticContent/global/ServiceExport/null file://web:/StaticContent/global/ServiceExport/test - 1.txt  

 

 

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Posted: 8 years ago
Posted: 27 Sep 2016 22:49 EDT
Sai Phaneendra (SaiYakkali)
Navy Federal Credit Union
Lead Platform Architect
Navy Federal Credit Union
US
Your clipboard screenshot clearly shows that pxRequstor.pyFileUpload is having incorrect value. It will come from prconfig file. By mistake you might have copied the file upload path twice. Please check that once Thanks Sai
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Posted: 8 years ago
Posted: 28 Sep 2016 9:27 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Arvind,

If you do end up opening an SR please reply here with your SR number so we may track within your post as well as attach this troubleshooting with the SR to assist the Engineer who will work it.

Thanks!

Marissa | Community Moderator | Pegasystems Inc.

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Posted: 8 years ago
Posted: 19 Oct 2016 5:39 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Thanks Arvind,

I have tagged the post above with the SR details. Good work on mentioning the URL of this post in the SR, that helps!

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

 

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Accepted Solution

Posted: 8 years ago
Posted: 13 Dec 2016 10:39 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

Upon reviewing the corresponding SR, we see that it has been resolved. SA-30534 was created as a result of the investigation. Please reference that if you have the same question.

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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