I want to change the authentication profile of a connect soap from basicauth to Oauth
but after I change it, the service itself is not getting called
com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed
Could you please help me with this
Perform the following local-change:
1. Remove the new endpoind to old and run the connector activity.
2. Switch back to new end point and save the connector rule.
I would recommend tracing the call from pega and in the tracer turning on soap messages. This will show you the message Pega is sending and you can then compare that to the SOAP UI message to see what is different.
Can you run successfully through soap UI?
Please try to hit the SOAP service via Soap UI or any other third party client. Check for the detailed reason of failure. Compare the request format of Soap UI and from PRPC application , You will get the soap request message from the tracer , definitely you would find a difference in it that causing this error.
You could also trace the traffic using fiddler or network monitor tools.
Most probably it could be a firewall issue. Check if the similar ports are enable for both the servers.
This may need a more in-depth investigation and require a support ticket. Please can you provide the Incident ID if you chose to log a ticket? This will help us track the issue and solution.