Question
Staidlogic
IN
Last activity: 27 Mar 2023 7:35 EDT
Not Getting the data while running the Data Page and we are getting the error message
Hi Team,
Getting below an Error while running Data Page.
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We are also getting the same Error on the Tracer page.
Please find the attached files...
Pegasystems Inc.
GB
@sharadavangimalla could you provide a bit more information about the data source of the Data Page?
What troubleshooting have you carried out?
Handling data page errors by using a data transform
The error appears to point to the use of connectivity requiring access perhaps to an end point URL. If so check that hostname is resolving. The full tracer and logs should provide more details.
Staidlogic
IN
@MarijeSchillern We calling the Connect-REST in Source of the Data Page
Above I also attached the endpoint URL Test Connectivity.
Pegasystems Inc.
IN
This seems to be a issue with reaching the host from PEGA. Is the host mentioned reachable from the system where pega is running ? are you able to reach the service outside PEGA? are you able to test this service in any other REST client like postman/Soap ui
Updated: 27 Mar 2023 3:37 EDT
Staidlogic
IN
@SrinidhiM Hi
Yes we are able to fetch the data(results) using Postman but when calling Connect-REST to connect in DataPage it is throwing errors such as name resolution Unidentified(Caught unhandled exception: java.lang.RuntimeException: java.net.UnknownHostException).
Pegasystems Inc.
IN
Can you please let me know if you are using a domain name or ip address? Also are there any proxy servers involved?
Please have a look at the below link as well
Updated: 27 Mar 2023 4:27 EDT
Staidlogic
IN
We are using a domain name. No there are no Proxy Servers involved.
Pegasystems Inc.
IN
@sharadavangimalla Hi Can you please try with the IP address as well
Please have a look at the below link as well