@MadhusudhanaraoM17405018 are you successfully logging into My Software (which is where Trials menu exists)?

If not, you can carry out a PSC key word search on "You are not currently affiliated to the correct account" to find out what other users did to resolve this

eg https://support.pega.com/question/unable-download-pega-personal-edition

The error message you see on My Pega states what your next steps should be – contact your company Account Administrator.  The link in the error takes you to the correct documentation to learn more.

Access to My Software/ My Trials requires correct account affiliation:

https://community.pega.com/about-my-pega

Access to your trial is SSO using the same credentials as at pega.com, My Pega, and all Pega sites. If you can’t login or you have other access issues, reach out to us for help.

https://community.pega.com/about-my-pega#:~:text=for%20Private%20Badges%3F-,Manage%20Users,-How%20do%20I

To read up more about company affiliation you can see that on our support documentation.

https://support.pega.com/support-doc/administering-support-accounts

You can find out who your company account administrator is by asking your colleagues.

https://support.pega.com/content-page/my-support-portal-faq

If you have any issues, contact [email protected] or use the following form:

https://community.pega.com/pega-community-feedback?action=provide_feedback_on_my_pega&mypega_aspect=my_trials

Who can I contact if I need support for my Community Edition trial?

Send an email to [email protected] with any questions you have.