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Question

 Nishant Patnaik (NishantPatnaik)
PEGA
Manager, DemoX
Pegasystems Inc.
AU
NishantPatnaik Member since 2012 20 posts
PEGA
Posted: Mar 8, 2017
Last activity: Oct 16, 2018
Posted: 8 Mar 2017 16:51 EST
Last activity: 16 Oct 2018 12:03 EDT
Closed

Not able to restart the server

When we are trying to restart the error, its throwing the following error messages in the logs : Error destroying requestor
com.pega.pegarules.pub.database.LockFailureException: Database-General Error during acquireLock bean method call nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)

The detailed logs are as follows:-

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When we are trying to restart the error, its throwing the following error messages in the logs : Error destroying requestor
com.pega.pegarules.pub.database.LockFailureException: Database-General Error during acquireLock bean method call nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)

The detailed logs are as follows:-

2017-03-08 00:00:00,271 [PrpcWorkManager : 67] [ STANDARD] [ ] [ ] (mgmt.base.RequestorPassivation) ERROR - Error destroying requestor
com.pega.pegarules.pub.database.LockFailureException: Database-General Error during acquireLock bean method call nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)
From: (B2CF3AF8BA661C33D66A2DA15843EBD2E)
at com.pega.pegarules.data.internal.access.LockManagerImpl.unlockForRequestor(LockManagerImpl.java:1572)
at com.pega.pegarules.session.internal.mgmt.base.RequestorPassivation.cleanupImpl(RequestorPassivation.java:619)
at com.pega.pegarules.session.internal.mgmt.PRRequestorBase.cleanup(PRRequestorBase.java:874)
at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.cleanup(PRRequestorImpl.java:365)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupConditionally(NodeRequestorMgt.java:1168)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupInner(NodeRequestorMgt.java:1112)
at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1270)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:841)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupRequestor(NodeRequestorMgt.java:1097)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupRequestor(NodeRequestorMgt.java:1088)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.destroyRequestorImpl(NodeRequestorMgt.java:1028)
at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.destroyRequestor(PRNodeImpl.java:283)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.returnRequestor(PRSessionProviderImpl.java:721)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performPostProcessingAction(PRSessionProviderImpl.java:1141)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1013)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)
at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504)
at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293)
at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792)
at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor77.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:268)
at java.security.AccessController.doPrivileged(AccessController.java:359)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:768)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:159)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1660)
Caused by:
com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:278)
at com.pega.pegarules.internal.etier.ejb.LockManagerBeanBoot.unlockForRequestor(LockManagerBeanBoot.java:165)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessLockManager_9a306bdc.unlockForRequestor(Unknown Source)
at com.pega.pegarules.data.internal.access.LockManagerImpl.unlockForRequestor(LockManagerImpl.java:1570)
... 47 more
Caused by:
java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)
... 51 more
Caused by:
java.lang.NoClassDefFoundError: com/pega/pegarules/session/internal/engineinterface/etier/impl/LockManagerImpl
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.LockManagerBean.getPOJO(LockManagerBean.java:288)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.LockManagerBean.unlockForRequestor(LockManagerBean.java:185)
at sun.reflect.GeneratedMethodAccessor87.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
... 50 more
2017-03-08 00:00:03,859 [PrpcWorkManager : 39] [ STANDARD] [ ] [ustomerRequest:04.12] (mgmt.base.RequestorPassivation) ERROR - Error destroying requestor
com.pega.pegarules.pub.database.LockFailureException: Database-General Error during acquireLock bean method call nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)
From: (BC49A05B1DC1C9CFD645B122E20D4EACF)
at com.pega.pegarules.data.internal.access.LockManagerImpl.unlockForRequestor(LockManagerImpl.java:1572)
at com.pega.pegarules.session.internal.mgmt.base.RequestorPassivation.cleanupImpl(RequestorPassivation.java:619)
at com.pega.pegarules.session.internal.mgmt.PRRequestorBase.cleanup(PRRequestorBase.java:874)
at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.cleanup(PRRequestorImpl.java:365)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupConditionally(NodeRequestorMgt.java:1168)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupInner(NodeRequestorMgt.java:1112)
at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1270)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:841)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupRequestor(NodeRequestorMgt.java:1097)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.cleanupRequestor(NodeRequestorMgt.java:1088)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.destroyRequestorImpl(NodeRequestorMgt.java:1028)
at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.destroyRequestor(PRNodeImpl.java:283)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.returnRequestor(PRSessionProviderImpl.java:721)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performPostProcessingAction(PRSessionProviderImpl.java:1141)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1013)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)
at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504)
at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293)
at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792)
at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor77.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:268)
at java.security.AccessController.doPrivileged(AccessController.java:359)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:768)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:159)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1660)
Caused by:
com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.RuntimeException: Problem during method invocation (unlockForRequestor)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:278)
at com.pega.pegarules.internal.etier.ejb.LockManagerBeanBoot.unlockForRequestor(LockManagerBeanBoot.java:165)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessLockManager_9a306bdc.unlockForRequestor(Unknown Source)


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This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.


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System Administration

Posted: 6 years ago
Posted: 28 Dec 2017 12:13 EST
Naveen Kumar Lothumulla (nlothumulla)
Computer Sciences Corporation

Computer Sciences Corporation
IN

Hello Nishanth,

Please let me know how did you resolve the above mentioned issue. We are experiencing the same issue in our non-prod environment.

 

 

 

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Posted: 6 years ago
Posted: 7 Feb 2018 0:41 EST
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi,

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