Question
Accenture
IN
Last activity: 4 Dec 2025 7:05 EST
Not able to login to the application
Getting below error while logging in
Error message in logs:
[12/2/25 5:07:04:986 CST] 0000017a SystemOut O 2025-12-02 05:07:04,984 [ WebContainer : 2] [ STANDARD] [ ] [thenticated:01.01.01] (dataencryption.DataKeyProvider) ERROR ah-1079329-001.sdi.corp.bankofamerica.com|KCC1531145F37.asia.bankofamerica.com zkr1p4l_nsso - Could not get CDK from systemKeyManagementCache
[12/2/25 5:07:04:986 CST] 0000017a SystemOut O 2025-12-02 05:07:04,984 [ WebContainer : 2] [ STANDARD] [ ] [thenticated:01.01.01] (dataencryption.DataKeyProvider) ERROR ah-1079329-001.sdi.corp.bankofamerica.com|KCC1531145F37.asia.bankofamerica.com zkr1p4l_nsso - System CDK is null
Getting below error while logging in
Error message in logs:
[12/2/25 5:07:04:986 CST] 0000017a SystemOut O 2025-12-02 05:07:04,984 [ WebContainer : 2] [ STANDARD] [ ] [thenticated:01.01.01] (dataencryption.DataKeyProvider) ERROR ah-1079329-001.sdi.corp.bankofamerica.com|KCC1531145F37.asia.bankofamerica.com zkr1p4l_nsso - Could not get CDK from systemKeyManagementCache
[12/2/25 5:07:04:986 CST] 0000017a SystemOut O 2025-12-02 05:07:04,984 [ WebContainer : 2] [ STANDARD] [ ] [thenticated:01.01.01] (dataencryption.DataKeyProvider) ERROR ah-1079329-001.sdi.corp.bankofamerica.com|KCC1531145F37.asia.bankofamerica.com zkr1p4l_nsso - System CDK is null
[12/2/25 5:07:04:988 CST] 0000017a SystemOut O 2025-12-02 05:07:04,984 [ WebContainer : 2] [ STANDARD] [ ] [thenticated:01.01.01] (o.dataencryption.CryptoHandler) ERROR ah-1079329-001.sdi.corp.bankofamerica.com|KCC1531145F37.asia.bankofamerica.com zkr1p4l_nsso - Failed to initialize Cipher :
Pegasystems Inc.
GB
@BHUSHANDESAI please can you continue submitting your MSP support ticket INC-C56170 so that the support team can help you further.
Also, if you use the Pega GenAI Assistant, this is a possible answer:
