Question
John Deere
US
Last activity: 9 Jan 2025 11:16 EST
Not able to access https://docs.pega.com/
I am not able to access docs.pega.com.
I have tried clearing cache, incognito, different browsers... nothing has worked for me
Accepted Solution
Updated: 9 Jan 2025 11:16 EST
Pegasystems Inc.
US
Are you accessing the site on a corporate network? If so, is there anyone else on site that also cannot access it? If so, in order to ensure the optimal functioning of the docs.pega.com website, please check with your network administrator and modify the security posture as follows:
- Domain Whitelisting: Whitelist the following domains to ensure that they are not blocked by any security measures in place:
- cdn.zoominsoftware.io
- docs-be.pega.com
- docs.pega.com
- Content Filtering Policy Modification: Modify your content filtering policies to allow for the transmission of gzipped resources from cdn.zoominsoftware.io. This includes allowing the following file types:
- .css.gz
- .js.gz
You should be able to access it on a mobile device as well if the issue is the corporate network security posture. Please let us know if you are successful.
Pegasystems Inc.
US
Hi @AkankshaB6739,
I'm sorry that the docs site wasn't loading for you. I am able to access the site myself. Have you tried clearing your cache or another browser?
Let us know if you're still having issues and we'll see what is happening.
Thank you!
John Deere
US
I have tried Chrome and Edge still not able to access it. I also cleared cache but no luck..
Akanksha
Pegasystems Inc.
GB
@AkankshaB6739 can you confirm that none of the documentation links work when you navigate within the PSC menu?
As other users are able to access the server could you run a network trace and discuss the issue with your VPN/ Network administrator?
Accepted Solution
Updated: 9 Jan 2025 11:16 EST
Pegasystems Inc.
US
Are you accessing the site on a corporate network? If so, is there anyone else on site that also cannot access it? If so, in order to ensure the optimal functioning of the docs.pega.com website, please check with your network administrator and modify the security posture as follows:
- Domain Whitelisting: Whitelist the following domains to ensure that they are not blocked by any security measures in place:
- cdn.zoominsoftware.io
- docs-be.pega.com
- docs.pega.com
- Content Filtering Policy Modification: Modify your content filtering policies to allow for the transmission of gzipped resources from cdn.zoominsoftware.io. This includes allowing the following file types:
- .css.gz
- .js.gz
You should be able to access it on a mobile device as well if the issue is the corporate network security posture. Please let us know if you are successful.