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Question

 Lavanya Venkatesan (Lavanya.024)
Bank of America
Lavanya Venkatesan
Bank of America
IN
Lavanya.024 Member since 2016 15 posts
Bank of America
Posted: Oct 10, 2019
Last activity: Oct 10, 2019
Posted: 10 Oct 2019 3:44 EDT
Last activity: 10 Oct 2019 3:44 EDT
Closed

Need practical steps to do IVR Integration for Avaya

Hi All,

Need to connect Avaya to PEGA. Have gone through the posts regarding Pega CTI and IVR.

But could not idea about the CTI server host and CTI ip address , finally the peripheral id of the device.

If anyone done the Pega call integration , please share the details steps or screen shots

Thanks & regards

Lavanya

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