@JeanChristopheD17042937

The error message you encountered, "Failed to connect to MessagingHost within the given timeframe of 20 seconds", when interrogating a site in Microsoft Edge using Pega Robot Studio, usually indicates a problem with the browser extension or its communication with Pega's messaging host.

Based on the details you provided, here are some areas to check and steps to troubleshoot:

Analysis of the Information Provided

• The OpenSpan.WebExtensionInstaller status shows that the extension ID is defaulting to a private ID: lajjpilliikppcbaghjehndpfdiiphbe.
• Messaging Host is correctly located and registered.
• There are issues with the Extension:
  • The extension with ID iodegoagldeabbkcidchfdifcghijihb is not active and not in the correct location.
  • It indicates "Valid Extension Id: Fail" and "Valid Extension File: Fail".

This suggests that the extension required for Pega's integration with Edge is not correctly installed or registered.

Troubleshooting Steps

1. Reinstall the Edge Extension:

   • Uninstall the existing Pega Robot Studio extension from Microsoft Edge.
   • Manually reinstall the extension using the OpenSpan Web Extension Installer.
   • Open a Command Prompt as an administrator and run:

     java

     Copy code

     C:\Program Files (x86)\Pegasystems\Pega Robot Studio\OpenSpan.WebExtensionInstaller.exe Edge -install

   • This command should install the necessary extension files correctly and ensure they are properly registered.

2. Check the Extension Installation:

   • After reinstalling the extension, open Edge and go to edge://extensions/.
   • Verify that the Pega Robot Studio extension is listed, enabled, and has the correct version.

3. Verify the Extension's ID and Location:

   • Make sure the extension ID in the Edge browser matches the expected ID iodegoagldeabbkcidchfdifcghijihb.
   • Check the path specified for the extension file (C:\Program Files (x86)\Pegasystems\Pega Browser Extension\BrowserExtensions\Edge\iodegoagldeabbkcidchfdifcghijihb_main.crx) to confirm it exists.

4. Update Edge to the Latest Version:

   • Although it says that your Edge version is supported, ensure that your Edge browser is up-to-date. Compatibility issues can arise with older versions.

5. Restart the Machine:

   • After performing the steps above, restart your computer to ensure that all changes are properly applied.

6. Check Security and Permissions:

   • Ensure that you have administrative privileges on your machine when installing the extension.
   • Some antivirus or security software might block or interfere with the installation process. If you have such software, consider temporarily disabling it while you install the extension.

7. Run Pega Robot Studio as Administrator:

   • Sometimes, running Pega Robot Studio with elevated permissions can resolve issues related to browser extension communication.

8. Review Event Logs:

   • Check the Windows Event Viewer logs for any errors or warnings related to Pega Robot Studio or Edge. This can provide more information about why the messaging host failed to connect.

Additional Considerations

• If the issue persists, try uninstalling and reinstalling Pega Robot Studio itself, as there might be corrupted files that need to be refreshed.
• Make sure that there are no group policies or settings in your environment that might block third-party extensions in Edge.

These steps should help you resolve the issues with the Messaging Host connection when interrogating the browser site in Edge with Pega Robot Studio.