Question
Deutsche Bank
IN
Last activity: 24 Sep 2019 5:40 EDT
Login to Pega not possible. please assist asap.
Hi Team,
please advice on below.
There is issue with pega login with one of the user (user_id : xyz). however we have analyse logs with normal user (user_id: abc " who is able to login successfully.). please find below analysis.
1- user "abc" and "xyz" both generated and valid in pega database checked by using below.
select * FROM ADVANTAGE.USER_DEFINITION U WHERE U.USER_ID IN ( "abc", "xyz")
we could see both users are valid/present in database. also correct credentials given while login to PMD.
2- we also see pega is fetching user credential/profile details entry from "Vantage.init" file correctly. this can be seen by below logs.
Vantage.init logs for "xyz"
7760: V2 ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : zwd090 GLOBAL FUNCTIONS :: ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : xyz
17760: V2 Variable setting for VenvUseVantageAccount returned : False GLOBAL FUNCTIONS :: Variable setting for VenvUseVantageAccount returned : False
17760: V2 Variable setting for VenvUserAccount returned : Geh55NeMA1yY4RWXAAY6Vg== GLOBAL FUNCTIONS :: Variable setting for VenvUserAccount returned : XXXXXXXXXXXXXXX_xyz==
Vantage.init logs for "abc"
Hi Team,
please advice on below.
There is issue with pega login with one of the user (user_id : xyz). however we have analyse logs with normal user (user_id: abc " who is able to login successfully.). please find below analysis.
1- user "abc" and "xyz" both generated and valid in pega database checked by using below.
select * FROM ADVANTAGE.USER_DEFINITION U WHERE U.USER_ID IN ( "abc", "xyz")
we could see both users are valid/present in database. also correct credentials given while login to PMD.
2- we also see pega is fetching user credential/profile details entry from "Vantage.init" file correctly. this can be seen by below logs.
Vantage.init logs for "xyz"
7760: V2 ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : zwd090 GLOBAL FUNCTIONS :: ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : xyz
17760: V2 Variable setting for VenvUseVantageAccount returned : False GLOBAL FUNCTIONS :: Variable setting for VenvUseVantageAccount returned : False
17760: V2 Variable setting for VenvUserAccount returned : Geh55NeMA1yY4RWXAAY6Vg== GLOBAL FUNCTIONS :: Variable setting for VenvUserAccount returned : XXXXXXXXXXXXXXX_xyz==
Vantage.init logs for "abc"
17288: V2 ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : i2q160 GLOBAL FUNCTIONS :: ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : abc
17288: V2 Variable setting for VenvUseVantageAccount returned : False GLOBAL FUNCTIONS :: Variable setting for VenvUseVantageAccount returned : False
17288: V2 Variable setting for VenvUserAccount returned : mrJnSczO+oBHqaiqb37Icw== GLOBAL FUNCTIONS :: Variable setting for VenvUserAccount returned : XXXXXXXXXXXXXXXX_abc==
Note: XXXXXXXXXXXXXXXX_abc== and XXXXXXXXXXXXXXXX_xyz== is being fetched fine from "Vantage.init" file while login to Pega marketting director (PMD)
3-
Pegasystems Inc.
IN
Hi Sarvesh,
Could you please login with some other user(abc) and then check for the non working operator (xyz) if it is disabled or not.
What message do you see in the login page when you are trying to login?
Also you haven't attached the Pega-RULES log.
Deutsche Bank
IN
Hi Vikash,
i have updated logs. in same comment.
user is getting below error.
" your job profile stored in the system is not for manual closing completion of acqusition "
Deutsche Bank
IN
Hi Vikash,
can you please tell where i can find Pega-RULES log. is there any table or any directory/path/location on unix server ? if yes so please assist so that we can provide you more details to you. thanks for your response.
Regards,
sarves
Pegasystems Inc.
IN
You can check the Pega-RULES log in below path:
Designer Studio > System > Operations > Logs
Did you check in the designer studio if the operator is enabled or not?
Deutsche Bank
IN
Hi Vikas,
i am using "chordiant marketting director" tool. version 6.6.3
can you please let me know where i can find Pega_RULS.logs in this application ?
as i am not able to find Designer Studio > System > Operations > Logs in it.
your reply much appriciated. thanks!
Regards,
sarvesh
Pegasystems Inc.
IN
Hi Sarvesh,
I was not knowing that this is a chordiant environment. I don't have any experience in chordiant. May be someone with chordiant expertise can help you.
Optum
IN
Also, please share the following details:
- The tech stack of your environment
- Provide the login credentials, and the server address/IP, then continue pressing tab button in keyboard until you see an error. Please share the screenshot of this error.
Pegasystems Inc.
IN
Hi Sarvesh,
Seems to be some issue with the password given. Please let me know the steps followed for creating the user "zwd090" at DB side? Also share the latest Vantage.init file.
********************************
17760: V2 DisplayLoginError : Your database user name and/or password is incorrect. Please retype your user name and/or password GLOBAL FUNCTIONS :: DisplayLoginError : Your database user name and/or password is incorrect. Please retype your user name and/or password
11936: SCClient Information: 1 : NamedTimer: OnTimerTick timeToRemindRequired, next period interval = 2250 milliseconds (Microsoft.SoftwareCenter.Client.Common.NamedTimer at OnTimerTick)
17760: V2 Method : modLPCommon Connect Exited GLOBAL FUNCTIONS :: Method : modLPCommon Connect Exited
****************************
Regards,
Srini
Deutsche Bank
IN
Pegasystems Inc.
IN
Hi Sarvesh,
Seems to be some issues with DB user account creation. Can you please raise a Support ticket for further analysis and resolution.
Regards,
Srini
Pegasystems Inc.
IN
Hi @sarveshwers -
As suggested, create an SR for the query. Once you do so, share the SR# here for us to connect this query to the SR. It helps the engineer working on the issue.
Thanks.
Deutsche Bank
IN
Hi Srini,
i have attached screen shot for support request. kindly check and confirm if its correct page to raise request.
but i am not getting any new/submit button to submit request.
should I have any special access to do this ?
Regards,
sarvesh
Optum
IN
Hi Sarvesh,
To create, update, and view Support Requests (SRs), PDN registrants (users) must be linked with an account and specifically authorized with one or more support roles. The process of adding a PDN registrant to the list of Support Contacts for an account and granting them a support role is generally referred to as Support Contact Linking. This process may also be referred to as Support Contact Association. Please contact with your Administrators.
Thanks
Pegasystems Inc.
IN
Hi Sarvesh,
Yes, you are required to be affliated/linked to your organization/account. A support admin has the access to do that for you. Please reach out to your Pega Account Executive to get this access. You could also check within your team to see if anyone has affliation and they can create an SR for you.
Regards,