Logged in CTI users across all links and nodes
Is there an OOTB report definition or datapage which can provide ( at that instant) list of all operators(agentID_) and Device ID and switch connected to across all web nodes( Jvms)
If we got to Administration & Configuration in a particular JVM we can see some sessionList but we were told that is only on that node/jvm. We want a consolidated summary of Loggedin CTI users and the switch connected to.
Did not find any database table holding that info so far.
***Edited by Moderator: Pooja Gadige to add capability tags***