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Question

 SATYANARAYANA REDDI (Satya Reddi)
Tech Mahindra
SATYANARAYANA REDDI
Tech Mahindra
IN
Satya Reddi Member since 2013 38 posts
Tech Mahindra
Posted: Sep 14, 2016
Last activity: Sep 14, 2016
Posted: 14 Sep 2016 9:03 EDT
Last activity: 14 Sep 2016 17:09 EDT
Closed

Lock issue

The locks on work objects are not getting released as user directly closes window. This leads the user gets displayed as locked by himself when he/she opens next time. 

How to handle such a situation. 

***Updated by moderator: Lochan to add Categories***

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Dev/Designer Studio
Case Management
User Experience

Posted: 8 years ago
Posted: 14 Sep 2016 10:24 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hi

When your end user directly close the window, the lock will not get released. This is expected. They need to log out in order to make sure that the lock is released. 

The best way to handle such situation is to warn your end user preferbly by using some alert configured to be displayed when someone tries to close browser window instead of log out .

 

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Posted: 8 years ago
Posted: 14 Sep 2016 17:09 EDT
Sathishkumar Senthilkumar (sathishsenthil)
Blue Rose Technologies GmbH
Pega COE Lead
Blue Rose Technologies GmbH
DE

Just to add to that, you can listen to JS window unload event and bring up either an alert or confirm dialog.

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