Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

2
Replies
729
Views
 SATYANARAYANA REDDI (REDDI) Capgemini UK Plc SATYANARAYANA REDDI
Capgemini UK Plc
GB
REDDI Member since 2013 34 posts
Capgemini UK Plc
Posted: September 14, 2016
Last activity: September 14, 2016
Posted: 14 Sep 2016 9:03 EDT
Last activity: 14 Sep 2016 17:09 EDT
Closed

Lock issue

Report

The locks on work objects are not getting released as user directly closes window. This leads the user gets displayed as locked by himself when he/she opens next time. 

How to handle such a situation. 

***Updated by moderator: Lochan to add Categories***

Dev/Designer Studio Case Management User Experience
Posted: 6 years ago
Posted: 14 Sep 2016 10:24 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN
Report

Hi

When your end user directly close the window, the lock will not get released. This is expected. They need to log out in order to make sure that the lock is released. 

The best way to handle such situation is to warn your end user preferbly by using some alert configured to be displayed when someone tries to close browser window instead of log out .

 
Posted: 6 years ago
Posted: 14 Sep 2016 17:09 EDT
Sathishkumar Senthilkumar (sents) Blue Rose Technologies GmbH Pega COE Lead
Blue Rose Technologies GmbH
DE
Report

Just to add to that, you can listen to JS window unload event and bring up either an alert or confirm dialog.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice