Question 14 Views Roshni Kalwani (RoshniK2) Infosys Ltd Senior Systems Engineer Infosys Ltd IN View Profile Send Message RoshniK2 Member since 2019 1 post Infosys Ltd Posted: June 2, 2021 Last activity: June 3, 2021 Posted: 2 Jun 2021 4:02 EDT Last activity: 3 Jun 2021 6:16 EDT Closed List Picker not working for Facebook Unified Messaging Report Hi, We have use the menu option for handling one of the scenarios for Unified Messaging for Facebook and twitter. We have done the below configuration in the channel for facebook and twitter- 1) In the behavior tab, on No Match System Response, we have configured Menu option. Even tried achieving menu options using Data Transform, then too its working for twitter but not for facebook. On facebook, according to the below screenshot, if we click on 'Yes' , its taking the command as "Yes" but nothing is happening after that but if again we type 'Yes' then its escalating to agent. What could be the issue for this. Please guide. ***Edited by Moderator: Pooja Gadige to add platform capability tags*** Pega Unified Messaging Edition 1.0 Conversational Channels User Experience Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied! Moderation Team has archived post, learn more This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.