Posted: 20 Nov 2018 19:29 EST Last activity: 11 Dec 2018 11:33 EST
"Layout", "Basic", "Advanced" in Designer Studio not available in 7.4
I have developed an application in my local machine with Pega 7.4 and just imported R-A-P into customer's environment. Now developers just log in and it looks ordinary at a glance, but we have noticed a couple of strange behavior and are unable to develop.
Behavior #1: Not able to delete a rule instance. When user clicks on Delete button on a rule, it pops up a blank screen with no memo field. Submission button exists but pressing Submit won't delete a rule.
Behavior #2: Not able to show any icons in Layout, Basic, Advanced in a Section rule instance. It shows "No items".
Developers said when user first logs in Pega usually prompts a little pop up to install an ActiveX but they did not see it in this screen. I know ActiveX was required in early 7x but is it still required for 7.4?
***Edited by Moderator Marissa to update platform capability tags****
double check your application - try to remove any built-on application and ruleset and only use PegaRules application. Likely something in your application stack is causing this behavior. Do you see this issue with any browser like Chrome? If you are still stuck, I would recommend opening a support request