Question
3
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465
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Anthem
IN
Posted: March 8, 2018
Last activity: March 9, 2018
Last activity: 9 Mar 2018 10:50 EST
Closed
JVM URL (prweb) doesnt load up with Tomcat8,PRPC718 and Java8.
Hi Team,
PRPC application JVM with the following configuration Tomcat8,PRPC718 and Java8 fails with the below mentioned error on the screen.
| Status | fail |
| Message | There has been an issue; please consult your system administrator |
| Operator ID | Unauthenticated or not available |
| Requestor ID | No ID available |
| Timestamp | Thu Mar 08 11:57:11 EST 2018 |
| Engine Version | PegaRULES 7.10 ML8 (coreAssemblyCached_718_675) |
I could find the following errors in the Tomcat logs.
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Hi Team,
PRPC application JVM with the following configuration Tomcat8,PRPC718 and Java8 fails with the below mentioned error on the screen.
| Status | fail |
| Message | There has been an issue; please consult your system administrator |
| Operator ID | Unauthenticated or not available |
| Requestor ID | No ID available |
| Timestamp | Thu Mar 08 11:57:11 EST 2018 |
| Engine Version | PegaRULES 7.10 ML8 (coreAssemblyCached_718_675) |
I could find the following errors in the Tomcat logs.
log4j:ERROR Could not parse url [pegajdbc://810983962:0/docx4j-pega-3.2.2.jar!//log4j.xml].
java.net.MalformedURLException: unknown protocol: pegajdbc
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrentEntity(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineDocVersion(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at org.apache.log4j.xml.DOMConfigurator$2.parse(DOMConfigurator.java:612)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:711)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:618)
at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:468)
at org.apache.log4j.LogManager.<clinit>(LogManager.java:122)
at org.apache.log4j.Logger.getLogger(Logger.java:117)
at com.avaya.jtapi.tsapi.TsapiPeer.<init>(TsapiPeer.java:23)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at javax.telephony.JtapiPeerFactory.getJtapiPeer(JtapiPeerFactory.java:130)
at com.pega.pegacti.jtapi.avaya.AvayaJtapiSession.<init>(AvayaJtapiSession.java:118)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.pega.pegacti.core.Session.createSession(Session.java:432)
at com.pega.pegacti.core.SessionManager.createSession(SessionManager.java:950)
at com.pegarules.generated.activity.ra_action_createsession_24e97419da393f9d8f475b41e1819b36.step3_circum0(ra_action_createsession_24e97419da393f9d8f475b41e1819b36.java:351)
at com.pegarules.generated.activity.ra_action_createsession_24e97419da393f9d8f475b41e1819b36.perform(ra_action_createsession_24e97419da393f9d8f475b41e1819b36.java:103)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.step3_circum0(ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.java:445)
at com.pegarules.generated.activity.ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.perform(ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.java:103)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.step6_circum0(ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.java:528)
at com.pegarules.generated.activity.ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.perform(ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.java:169)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.step6_circum0(ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.java:664)
at com.pegarules.generated.activity.ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.perform(ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.java:177)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.step4_6_circum0(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:952)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.step4_0_circum0_ChannelServices_Admin_CTILink(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:630)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.perform(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:191)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721)
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)
at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991)
at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532)
at java.lang.Thread.run(Unknown Source)
log4j:WARN No appenders could be found for logger (com.avaya.jtapi.tsapi.impl.core.TSProviderImpl).
log4j:WARN Please initialize the log4j system properly.
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Posted: 4 years ago
Pegasystems Inc.
IN
Hi,
Please check the ojdbc jar version you are using, please go through the below support article, please use ojdbc7.jar for java 8 version.
https://collaborate.pega.com/discussion/prpc-5x-6x-platform-support-guide-easy-find
Posted: 4 years ago
Anthem
IN
Hi Sudhakar,
We are using MSSQL database and we do have sqljdbc42.jar in place already for Java8.
Posted: 4 years ago
Pegasystems Inc.
US
Was this ever working?
Can you attach the complete log?
Did you modify prlogging.xml?